Terms & Conditions

TH Supershine - Terms & Conditions

1. GENERAL
1.1 Any price we quote over the telephone or email is only an estimate and should be used as a guide and not a guarantee. Factors such as excessive build up of vehicle contaminants can increase the time that must be spent to provide an excellent finish, and therefore small increases in cost may be necessary. We shall inform you of any necessary changes for your approval before work commences.

1.2 The customer should inform us in advance if a particularly intense job is require on a vehicle in poor condition.

1.3 TH Supershine requests that clients give 24 Hours notice for cancellation. If this is not adhered to we will have to charge a cancellation fee of £20.00

1.4 TH Supershine offers superb workmanship, but our work can be subject to weather conditions. If you arrive at our premises and the weather is poor then we will arrange another convenient time for the work to be completed. This will be at no extra cost to the customer.

1.5 All payments must be made on the day, upon completion of the service.

1.6 Our operation is based at our premises, customers are to attend the premises and leave the vehicle for the agreed work to be carried out within the estimated timescale.

1.7 All Valeting services are inclusive of cleaning products, water, labour and insurance costs unless otherwise stated. If any additional detailing is requested we will charge for these materials used but will confirm with the Client before the work is undertaken.

1.8 TH Supershine reserves the right to modify its pricing schedule or any quotation without prior notice.

2. THE VEHICLE
2.1 TH Supershine will carry out a vehicle Inspection prior to commencement of work. This is not only to protect us but to protect you the customer as well. All Vehicles will be checked over for any dents/scratches before the valet takes place, although we cannot guarantee to spot all damages, especially if the vehicle is dirty. We will not be held responsible for any damage to your vehicle arising from ill fitting trim, loose or faulty parts. Please make us aware of any problems before we start your valet or detail, along with any recent repairs carried out ie: paintwork, smart repairs, recent detailing like newly blacked trims.

2.2 You agree that existing paint chips/scratches on your vehicle may become visible after cleaning and that we will not be held responsible for any lifting and/or flaking to paintwork, lacquer, decals and trim (including without limitation wheels) during the valet process where this is as a result of an underlying condition which may not be obvious prior to valeting the vehicle. You understand that reasonable care will be taken of your vehicle whilst under our control but you understand that we will not be held responsible for damage that might occur to your vehicle when outside of the designated wash area.

2.3 If you have booked an interior valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. Thankyou. N.B. Items that may resemble rubbish could be considered disposable and therefore, removed. We will not be held responsible in such a situation.

2.4 Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet.

2.5 TH Supershine will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.

2.6 Child seats must be removed & refitted by you the customer, we will not be able to refit seats for safety reasons under any circumstances.

2.7 Whilst every effort is made to ensure that valeting services are carried out to the highest possible standard, the Client is advised to check the vehicle (s) on completion of the valet. If there is any cause for dissatisfaction, the Client should point out the discrepancy to TH Supershine, who will endeavour to correct it.

2.8 No responsibility can be accepted by TH Supershine for omissions or discrepancies detected after you have left our premises. Should the valet be carried out with the 'Client not present' and the Client has cause for complaint, the Client is asked to contact TH Supershine within 24 hours of valet. Should the Client fail to adhere to this time scale TH Supershine may decline to rectify any omissions or discrepancies.

2.9 We operate as a home valeting business, safety will always be a priority with the tools, chemicals we work with on a daily basis. If we have a breakdown of equipment during the valet we will stop and complete what is possible, we will inform the Client and rebook the next convenient appointment for both parties once the equipment has been repaired or replaced.

3. Force Majeure
3.1 In the event of an act of God, war, invasion, act of foreign hostilities (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the Company shall be relieved of liabilities incurred under any contract with the Client wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or of any statute, rules or regulations, orders or requisitions issued by any Government Department, Council or any other duly authorised authority or from strikes, lockouts, breakdown of plant or any other cause (whether or not of like nature) beyond the Company’s control.

3.2 By having your car valeted by TH Supershine you are agreeing to the terms and conditions as laid out above.

3.3 These terms are subject to change without prior notice.

4. DISCLAIMER
4.1 While we will endeavour to ensure that the information contained within this website is correct, we do not warrant the accuracy and completeness of the contents. We may make changes to the contents of this website at any time without notice. The contents of this website may be out of date, and we make no commitment to update such material.

4.2 The contents of this website are provided as-is without any, warranties or other of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to this website

4.3 Product images and descriptions are for illustrative purposes only and may be subject to change without notice.